Phone call scam
Phone Support Scam
Have you heard about the guy calling to some house phone from software company offering to fix your computer? I am sure you did, and if not, sooner or later you will. This latest trick from the scammers is becoming more and more common and wide spread.
The way it’s happening is similar in all cases:
Someone calls you and pretends to be from a well-known IT Company, sometimes even from “Microsoft”. It sounds suspicious but he is very persuasive. So you kind of trust him and following his instructions. The calls mostly originate from China or India. He will probably tell you that your PC is sending spam to their network or that they got a message saying that your PC is infected or something similar.
They will point you to Windows Event Viewer most of the time showing you error messages and the will try to convince you this is the cause of the problem.
Wrong. These messages are common for every windows machine and they are no threat to your system, but because you may not know it, it can sound real so you trust your new “IT guy”…
…and then he asks you for your credit card details.
Come on, you didn’t think somebody will do something for free? And now we are coming to the point when you have to decide if this is scam or not. In most cases people will find out it is and hang up. But some of us don’t and paid the whole amount – usually 150 up to 250 Pounds or Euros.
So how to figure out if it’s a scam or not? If somebody calls you and offers you support for your PC because it’s sending him spam or viruses – it’s always a scam. No real company will call you and offer this service, because it is intrusion into privacy. They can’t figure out if it’s your PC doing that. Even if it is, only your ISP provider can block your e-mail. They won’t even contact you, you will only find out about it once you call them. Take it this way – your PC is not important to any ISP provider so much that they will call you and offer you to fix it…
Therefore the advice for the future: When somebody offers you something over the phone and it involves you to do something with your PC or credit card, hang up. If they want remote access to your PC and you didn’t request the support, hang up. If they are saying your antivirus is not good and they got a better one, hang up.
If you are not sure, ask them for their number, hang up then call your Antivirus company and ask them for advice.
(more info about Event viewer on Microsoft site: http://support.microsoft.com/kb/308427 for Windows Xp
-sg- for K7 Computing UK and K7 Computing Ireland