Phone call scam

Phone Support Scam

Have you heard about the guy calling to some  house phone from software company offering to fix your computer?  I am sure you did, and if not, sooner or later you will. This latest trick from the scammers is becoming more and more common and wide spread.

phone

The way it’s happening is similar in all cases:

Someone calls you and pretends to be from a well-known IT Company, sometimes even from “Microsoft”. It sounds suspicious but he is very persuasive. So you kind of  trust him and following his instructions. The calls mostly originate from China or India. He will probably tell you that your PC is sending spam to their network or that they got a message saying that your PC is infected or something similar.

They will point you to Windows Event Viewer most of the time showing  you error messages and the will try to convince you this is the cause of the problem.

Wrong. These messages are common for every windows machine and they are no threat to your system, but because you may not know it, it can sound  real so you trust your new “IT guy”…

…and then he asks you for your credit card details.

Come on, you didn’t think somebody will do something for free? And now we are coming to the point when you have to decide if this is scam or not. In most cases people will find out it is and hang up. But some of us don’t and paid the whole amount – usually 150 up to 250 Pounds or Euros.

So how to figure out if it’s a scam or not? If somebody calls you and offers you support for your PC because it’s sending him spam or viruses – it’s always a scam. No real company will call you and offer this service, because it is intrusion into privacy. They can’t figure out if it’s your PC doing that. Even if it is, only your ISP provider can block your e-mail. They won’t even contact you, you will only find out about it once you call them. Take it this way – your PC is not important to any ISP provider so much that they will call you and offer you to fix it…

Therefore the advice for the future: When somebody offers you something over the phone and it involves you to do something with your PC or credit card, hang up. If they want remote access to your PC and you didn’t request the support, hang up. If they are saying your antivirus is not good and they got a better one, hang up.

If you are not sure, ask them for their number, hang up then call your Antivirus company and ask them for advice.

(more info about Event viewer on Microsoft site: http://support.microsoft.com/kb/308427  for Windows Xp

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer  for Windows 7)

-sg- for  K7 Computing UK and K7 Computing Ireland

About k7press

Antivirus Vendor - distributor for United Kingdom and Republic of Ireland

3 responses to “Phone call scam”

  1. Cat Young says :

    A neighbour has fallen for this Scam and we’re trying to help him sort out his computer after he’s installed the software.

    As far as we can see there are three outcomes to the bloke falling for this:

    (1) He has purchased a legitimate copy of your software – all be it that he paid over the odds (£100)

    (2) He has installed an illegitimate copy of your software – perhaps using a licence key from another computer

    (3) He has installed another piece of software – or even a virus – which has nothing to do with you but the scammers named it such.

    Is there a way of finding out if the software he has installed is yours and legitimate? Perhaps you can cross reference the licence key with your records.

    Either way we are recommending he cancels the transaction with his credit card as this seems to be biggest security risk he is facing right now.

    I’d appreciate your help in this matter.

    With regards
    Cat

    • k7press says :

      Hello,

      Apologies but we have found your post just now. There was a big amount of spam that we needed to filter out.

      I would recommend as you said to cancel the credit card payment.
      In most cases the licence were purchased in far Asia
      - very cheap licences such a 1 year licence for OEM integrations or off-the-market. And than they are offered to European customers
      as a 3 to 8 years licences. This is obviously a scam, but unfortunately we can’t prevent it.
      It’s happening to multiple vendors, not only to K7. And only by educating computer users we can prevent it.

  2. John Kerr says :

    Thanks very useful

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